Tech Snippets Today with Joseph Raczynski
Welcome to Tech Snippets Today, where the future of tech is served in bite-sized brilliance! I’m Joseph Raczynski, and every episode we’re cutting through the noise to explore how technology shapes our world and future trends—from AI in your hand to the policies in the halls of power. We dive deep, blending the philosophical with the practical, chatting with visionary minds like Garry Kasparov, Frank McCourt, and the leaders driving innovation across the globe. Ready to get smarter about the future? Let’s get started!
Tech Snippets Today with Joseph Raczynski
Are we at the end of human centered customer service? Dimitri Masin has ideas.
As someone who has overseen teams of customer success and service, this was a very interesting conversation. We are at a point where many of these human services can be replaced by machine. Listen to what is happening now with Dimitri Masin, CEO and Cofounder at Gradient Labs’.
While AI-powered customer service isn’t new, regulated industries have been left behind due to strict compliance requirements and the high cost of mistakes. AI customer service agents can achieve 80-90% resolution rates, 75% cost savings, and a 98% quality assurance pass rate (compared to 90% for humans), outperforming both human agents and traditional bots.
Many more amazing technology episodes to come! Subscribe and prepare for the new world. If you would like to join the show, please reach out.
For more information, please visit the following:
Website: https://www.josephraczynski.com/
Blog: https://joetechnologist.com/
Podcast: https://techsnippetstoday.buzzsprout.com
LinkedIn: https://www.linkedin.com/in/joerazz/
